Suit 28 Unit 5 Oxford Street, London, England, W1C 2BU

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Our FAQ

Answers to your housing questions.

Who can apply for social housing?

Anyone in need of affordable housing and meets the local council’s eligibility requirements.

Approval usually takes 2–6 weeks after reviewing your full application and documents.

Proof of identity, income, housing need, and references from previous landlords or agencies.

Some homes allow pets. Please check individual tenancy agreements for specific pet policies.

Use the tenant portal, call, or email us for urgent or non-urgent repair requests.

We provide emergency referrals through council partnerships for urgent or unsafe living situations.

Yes, rent is often calculated using income-based sliding scale models for affordability.

We consider preferences but placements depend on availability and housing needs priority.